Frequently Asked Questions
General
Q. What is a Walk-in, Urgent Care facility?
A. It is an alternative to the Emergency Room and your family doctor for minor injuries, ailments, flu shots and physicals.
Q. What are the benefits of Palm Beach Urgent Care?
A. First and foremost, you get top quality care from a professional medical staff. You also save time. Most patients are in and out in less than an hour. You don’t need to make an appointment or wait weeks to see the doctor. Just walk in. Lastly, our charges are far less than emergency room charges, even if you have insurance.
Q. What are your hours?
A. 4714 Okeechobee Blvd West Palm Beach, Florida Location: Open 7:30 am to 7:00 pm Weekdays and 9:00 am to 5:00 pm Saturday and Sunday
11327 Okeechobee Blvd, Royal Palm Beach, Florida Location: Open 9:00 am to 5:00 pm Weekdays
Q. Can I come in if I am having a medical emergency?
A.. It would be better to call 911 and go to the hospital. But if we are the closest option, come in and we will call 911 for you and monitor you until they come.
Testing and Other Service
Q. What kinds of tests can you perform?
A. We are equipped to draw blood, perform a complete physical, conduct an ECG test, pulmonary function test, drug test and many others. Please call first if there is a specific test you would like us to do.
Q. Do you have x-ray facilities??
A. Yes. Also, we always get a second opinion so you can be sure our determination is accurate.
Q.. Can you do a work, sports or school physical?
A. Yes. This is routine for us and you do not need to schedule an appointment.
Q. How about if I’m injured at work? PLEASE CLICK HERE
A. We have agreements with many employers to send their employees to us for work-related injuries. Ask your risk management supervisor or human resources department if you can come here after an injury.
Q. Do you have a specific work related health program?
A. Click here to see this service.
Q. Do you care for children as well as adults?
A.. Children are more than welcome anytime. We even have a playroom to keep them amused and occupied during your short wait.
Locations and Service Area
Q. Where are you located?
A. We are located at:
11327 Okeechobee Blvd
Royal Palm Beach, Florida 33411
Phone: 561 795 4565
Open 9:00 am to 5:00 pm Weekdays
and
4714 Okeechobee Blvd
Just West of Military Trail
Across from Lowe’s
West Palm Beach, Florida 33409
Phone: 561 640 7505
Open 7:30 am to 7:00 pm Weekdays
9:00 am to 5:00 pm Saturday and Sunday
Costs and Insurance
Q. How much do you charge?
A. There are many different procedures that may be necessary so we cannot list all our charges. Our standard charges are based on a fixed percentage of Medicare allowable charges so they are consistent across the board
Q. Do you accept health insurance?
A. Yes. We accept many plans including, Blue Cross/Blue Shield; Humana, United, Neighborhood Health Plans, and Vista among others. Your plan should have an Urgent Care provision. Please check to determine your co-pay and deductible requirements or just ask us to verify coverage when you come in.
Q. Other than health insurance, can we receive any financial assistance to pay for your services?
A. If you do not have insurance ask us about our Patient Assistance Plan. We can help with the charges.
